Last modified:
Aug 19, 2025
We at Chat2Market Inc. (together with our affiliates, "Chat2Market", "we", "our" or "us") respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, "Service").
1. Personal Information We Collect
We collect personal information that you provide, that we obtain automatically when you use our Service, and sometimes from other sources.
Information you provide to us:
Account Information: When you create an account, we collect your name, email address, company name, job title, industry sector, and other business contact information.
Business Profile Information: We may collect information about your company, procurement needs, technical requirements, and product interests.
Communications: When you communicate with us (including through customer support), we collect the information you choose to share.
Content and Conversations: We collect and process the content you share through our Service, including RFP requirements, product inquiries, and chat messages with AI avatars, suppliers, or customer support. Chat content is processed through our chat infrastructure to enable messaging functionality, supplier matching, and customer support.
Information we collect automatically:
Usage Information: We collect information about your interactions with our Service, including products you view, search queries, and chat metadata.
Device Information: We collect your IP address, browser type, operating system, and unique device identifiers.
Cookie Data: We collect data from cookies stored on your device, including cookie IDs and settings, to help operate and market our service.
Information from other sources:
We may receive information about your activities outside of Chat2Market from advertising and measurement partners, such as information about your device, websites you visit, or ads you see.
2. How We Use Personal Information
We may use Personal Information for the following purposes:
To provide, maintain, and improve our Service.
To operate and improve our chat infrastructure, including processing the full text of conversations.
To support customer service (e.g., quality assurance, dispute resolution).
To communicate with you, including sending service updates and responding to inquiries.
To personalize your experience by showing you relevant products, suppliers, and ads.
To ensure security, prevent misuse, and detect fraudulent activity.
To provide measurement and analytics to our business partners.
To improve our AI companion’s responses, including supporting customer service chat continuity, enhancing accuracy, and training AI models based on retained conversation content, where necessary to deliver human-like memory and context.
To comply with legal obligations and protect the rights and safety of our users and our company.
3. How We Share Personal Information
We may share Personal Information in the following circumstances:
With Suppliers on Our Platform: When you initiate contact through the chat, we share relevant business information to facilitate the chat.
With Service Providers: We share information with third-party vendors who help us operate our Service, such as cloud hosting, communication services, and authentication services.
With Advertising and Measurement Partners: We work with third-party partners to help us market our business and to help our partners measure the effectiveness of their advertising. When we provide insights for advertising or market analysis, the data is first processed to remove personally identifiable information and is then aggregated so it cannot reasonably be linked back to you or your company. We do not share the identifiable content of your chats with advertisers.
For Legal Reasons: We may share information if required by law or to protect the rights, property, or safety of our users or the public.
Business Transfers: If we undergo a merger or acquisition, your information may be transferred.
With Your Consent: We may share information for other purposes with your explicit consent.
We do not sell your personally identifiable information to third parties.
4. Data Retention
We retain Personal Information for as long as necessary to provide our Service and comply with legal obligations. Account information is retained while your account is active and for a period after deletion. Business communications may be retained for longer periods for record-keeping and customer support purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect Personal Information, including encryption, security monitoring, and access controls. However, no method of transmission over the internet is 100% secure.
6. International Data Transfers
Our Service is operated from Canada, and we may transfer and process Personal Information in other countries where we or our service providers operate, such as the United States. These countries may have different data protection laws than your country of residence. We provide appropriate safeguards for such transfers as required by law.
7. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your Personal Information, including the right to access, correct, or delete your data. To exercise these rights, please contact us through your account settings or at the email below.
8. Children's Privacy
Our Service is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@chat2market.com
Address: 5343 Dundas St W, Toronto, ON M9B 6H8