Last modified:
Aug 19 2025
IMPORTANT NOTICE: These terms include a mandatory arbitration provision and a class action waiver. This means you agree to resolve any disputes with us through binding, individual arbitration rather than in court. Please read Section 10 carefully.
These Terms of Service ("Terms") are a binding agreement between you and Chat2Market Inc. ("Company," "we," "us," "our") and govern your use of the Chat2Market platform and its related services (collectively, the "Service"). By using our Service, you agree to these Terms.
Our Privacy Policy explains how we handle your information. Please read it, as you must agree to it to use the Service.
1. The Chat2Market Service
We are committed to providing a platform that revolutionizes the procurement process for industrial buyers and suppliers. Our mission is to connect engineers and procurement managers with the right industrial solutions through an intelligent, interactive discovery platform.
The Service allows buyers to engage with AI-powered product avatars that utilize secure Retrieval Augmented Generation (RAG). This technology enables the avatars to provide answers based exclusively on official technical documentation for each product, allowing for deep technical evaluation before a user connects with a human sales representative. We provide a secure, professional environment for these interactions.
2. How Our Service Is Funded
Our Service is funded through subscription fees. While we do not sell your personal data, we may present sponsored product showcases from suppliers, which will always be clearly marked as "sponsored."
3. Your Commitments
3.1. Who Can Use the Service
To maintain a professional and secure platform, you agree that:
You are at least 18 years old and authorized to enter into business agreements.
You are not legally prohibited from using our Service.
Your account has not been previously disabled for violating our policies.
You will use the Service for legitimate business purposes within the industrial or manufacturing sectors.
3.2. Prohibited Uses of the Service
You agree not to:
Provide inaccurate business information or impersonate another person or company.
Engage in unlawful, misleading, or fraudulent activities.
Attempt to access our Service through automated means without permission or interfere with our security measures.
Sell or license any data obtained from our Service or share confidential information without authorization.
Violate the intellectual property rights of others.
4. Permissions You Give to Us
You retain ownership of the business content you provide. However, you grant us a non-exclusive, royalty-free, worldwide license to host, use, and process your content solely to provide and improve our Service. This license ends when you delete your content from our systems.
You also grant us permission to use your company's name and industry information in connection with your use of the platform.
5. Our Rights
We retain all rights to our proprietary AI technology and platform software. You may not use our intellectual property or attempt to reverse-engineer our code without our written permission.
6. Platform Moderation To ensure the safety, security, and integrity of our Service, we reserve the right to moderate all activity on the Chat2Market platform. We may review, investigate, and remove any content or user that, in our sole discretion, violates these Terms or our policies. This action is taken to maintain a professional environment and ensure proper use of the Service.
7. Content Removal and Account Termination We reserve the right to remove content or terminate accounts that violate these Terms or the law, or that pose a risk to our community. This includes fraudulent activity, intellectual property infringement, or abuse of our AI systems. If you believe your account was terminated in error, you can appeal through our support channels.
8. Disclaimer of Warranties OUR SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI Output Disclaimer: Information generated by our AI is for informational purposes only and may contain inaccuracies. You are responsible for independently verifying all technical specifications and should not rely solely on AI output for critical business decisions. Professional Advice Disclaimer: AI-generated content provided through our Service is for informational purposes only and does not constitute professional engineering advice, procurement recommendations, or technical consultation. You should not rely solely on AI-generated responses for critical business decisions, product selections, or technical implementations without independent verification and consultation with qualified professionals.
User Responsibility: You are solely responsible for evaluating the accuracy, completeness, and appropriateness of all AI-generated content for your specific use case. You must independently verify all technical specifications, compatibility requirements, and product information before making any purchasing decisions or technical implementations. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM INACCURATE PRODUCT SPECIFICATIONS, INCORRECT TECHNICAL INFORMATION, OR INAPPROPRIATE PRODUCT RECOMMENDATIONS. THIS DISCLAIMER APPLIES REGARDLESS OF WHETHER SUCH DAMAGES ARISE FROM CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY.
9. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR OUR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
10. Dispute Resolution Mandatory Arbitration and Class Action Waiver You and the Company agree that any dispute arising out of or relating to these Terms or our Service will be resolved through final and binding individual arbitration, and you waive your right to participate in a class-action lawsuit. Before filing a claim, both parties agree to first try to resolve the dispute informally. If informal resolution fails, the arbitration will be conducted under the rules of a recognized arbitration institution in Ontario, as mutually agreed upon by the parties. You may opt out of this arbitration agreement within 30 days of creating your account by contacting our support team. This arbitration provision does not apply to small claims court cases or claims for injunctive relief to stop unauthorized use of our Service.
11. General Terms
Changes to Terms: We will provide at least 30 days' notice of material changes to these Terms that adversely affect you.
Governing Law: These Terms are governed by the laws of the province of Ontario, Canada.
Entire Agreement: These Terms constitute the entire agreement between you and us.
Contact: For questions about these Terms, please contact us at support@chat2market.com.